Delivery
Free delivery for orders over 90€ from any EEC country (excluding Switzerland).
For international delivery to non EEC countries delivery costs will vary according to the weight of the parcel and it’s destination.
Items will be sent within 2 days from receipt of payment and will be sent using UPS Courier services and the Italian Post Office with tracking services and delivery without signature for receipt. If you would prefer signature for receipt please contact us. Whichever method of delivery is chosen, we will provide a link to track the parcel’s progress. Parcels will be well wrapped and articles will be well protected.
Returns:
Returns are available only for the European Union (CEE).
For returns from CEE countries, the return shipping cost will be automatically deducted from the refund amount.
Once the shipping confirmation email has been received, the right of withdrawal can be exercised without the need to provide any reason.
The refund request must be made no later than 14 (fourteen) days from the date of product delivery.
Until the returned items are in the customer’s possession, they must be kept in perfect condition and not worn.
Instructions for returning an item:
Send an email to contact@ventinove.shop, specifying the order number and the item(s) to be returned. Once the return request is received, we will provide a label to print and attach to the package. The return shipping cost will be borne by the customer and automatically deducted from the refund amount. The customer cannot choose the courier, as the return will be handled exclusively through our logistics partner. Place the item(s) in the original box and pack everything carefully. The shipment must be made no later than 14 days after receiving the item. Securely close the package (attaching the provided label) and deliver it to the return point that will be indicated via email.
Conditions for return acceptance: Returns are available only for the European Union (CEE).
Returned items must be unworn and in the same condition as received. Effects of withdrawal:
Once the integrity of the returned items has been verified, we will proceed with the refund using the same payment method used for the purchase.
Ventinove reserves the right to refuse returns if the return procedures outlined above are not followed. For any requests or clarifications, please contact contact@ventinove.shop.